Shipping, Returns, Privacy

 

BUYING A FIREARM ONLINE - THE ORDERING PROCESS EXPLAINED!

It is highly recommended that you contact the FFL dealer you wish to have a firearm shipped to - before you have a weapon shipped - in order to verify the complete cost of the transfer, to verify the legality of the item in your area, and to make sure you qualify to pass any required background checks. Your selected FFL dealer should be able to provide you all the information you need to facilitate a transfer. If not, find another FFL dealer.

**Disclaimer: Straw Purchasing is ILLEGAL and Tactical Penguin in no way condones this act. A Straw Purchase is the act of purchasing a firearm intended for another person.**

Step 1 Arrange the transfer with an FFL Dealer in your State. (You may use this dealer as the shipping address when you place your order).
  • Contact the dealer and let them know you would like them to receive a firearm for transfer from Tactical Penguin.
  • You can search for a FFL dealer at www.fflregistry.com.
  • Provide the FFL dealer with our contact information so they can send a copy of their FFL via email: info@tacticalpenguin.com
  • Ask about their transfer fee. Usually FFL dealers will charge a small fee in order to take care of the background check and ATF Form 4473.
 
Step 2
 

Choose a firearm and complete your purchase by following the steps below.

  • Create an account or log in.
  • Add product(s) to your cart.
  • You may use the FFL dealer's address as the shipping address or your own. Keep in mind, no matter where you live within the United States, we must ship your firearm to a Federal Firearm Licensed Dealer (FFL Dealer). Don’t forget to check all local and state laws prior to placing any order. You must be at least 21 years of age to purchase a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver. You must also be a legal resident of the state in which you wish to transfer the firearm (The only exception to this would be active duty military personnel).
  • Enter billing and credit card information. Please note that you must be a resident of the state in which you wish to transfer the firearm to.
  • Review and submit order.
  • Provide the FFL dealer with our contact information so they can send a copy of their FFL via email to: info@tacticalpenguin.com
 
Step 3
 

Pick up your firearm and complete the transfer.

  • Track your package by using the tracking information that we provide you. Once the order has arrived at the FFL dealer of your choosing call the FFL and arrange a pickup time.
  • In order for the transfer to be approved, the FFL dealer is required to have you fill out ATF Form 4473 and pass a background check through NICS. This is the same form and background check you would complete if you had purchased a firearm in any gun store. Once you pass the background check you are free to take your firearm home.



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Tactical Penguin PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@tacticalpenguin.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Sale.

SECTION 4 - Big Commerce

Our store is hosted on Big Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Big Commerce's data storage, databases and the general Big Commerce application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Authorize.net stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Sale.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
  • _session_id, unique token, sessional, Allows Big Commerce` to store information about your session (referrer, landing page, etc).
  • _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tacticalpenguin.com.